Terms & Conditions

1. About these terms

These terms apply when you book a court, buy a package, rent a racket, or book coaching through racketyardph.com, and when you use our facility.

Racket Yard Sports Center is a business registered in the Philippines, with business address at 3rd Floor, D' Arcade Food Park, 7433 Yakal, San Antonio, Makati City, 1203 Metro Manila. In these terms, "Racket Yard", "we", and "us" refer to Racket Yard Sports Center and its proprietor.

By ticking the box at booking, you confirm that:

• you have read and accept these terms and our Privacy Notice;
• you are at least 18 years old; and
• you accept these terms on behalf of every person who will play under your booking.

Please read section 5 closely — bookings are not refundable once payment is confirmed.

2. Booking

We are open daily from 8:00 AM to 10:00 PM (Philippine time). Bookings may only be made within these hours.

You choose your sport, date, start time, and duration. You do not choose a court. We assign an available court suitable for your sport, and we may change that assignment at any time for operational reasons. Your booked time is unaffected.

Bookings run in one-hour blocks starting on the hour. Thirty-minute bookings are available on weekdays only. You may book several consecutive hours as a single session.

We may decline or cancel a booking made in breach of these terms, or one that appears to be fraudulent or made in error.

3. Payment

Current rates are displayed on our website at the time of booking and form part of these terms.

Payment is by GCash or BPI bank transfer, using the QR codes or account details shown after you book. You must then upload a screenshot of your payment.

You have 15 minutes from the time you book to upload your proof of payment. During this period we hold your slot. If nothing is uploaded within 15 minutes, your booking is automatically cancelled and the slot is released to other customers. No further notice is given.

You are responsible for paying the correct amount to the correct account. If you pay less than the amount due, we may hold your booking as unconfirmed until the balance is paid.

4. Confirmation

Uploading proof of payment secures your slot — it will not be released while we review. However, your booking is only confirmed once our staff have verified your payment. We will email you when this happens. Review is usually quick, but we do not commit to a timeframe.

If we cannot verify your payment — for example, the amount is short or the screenshot is unreadable — we will contact you using the details you gave. If the problem is not resolved within a reasonable time, we may cancel the booking and release the slot. Any amount we actually received for a booking we cancel on this ground will be returned to you.

5. Cancellations and refunds

Once your payment is confirmed, you cannot cancel your booking, and we do not give refunds for a change of mind or an inability to attend. This includes illness, weather, traffic, and scheduling conflicts.

You may cancel before payment is confirmed simply by not uploading proof, in which case the booking lapses automatically after 15 minutes.

We may cancel or reschedule your booking if the facility or your court becomes unavailable for reasons other than your own act or omission — for example, court damage, utility failure, or a government directive. In that case, we will offer you a substitute booking of equal duration. If no substitute booking reasonably suits you, we will refund the amount you paid for the affected time. This substitute booking or refund is your sole remedy for the cancellation.

Nothing in this section excludes a refund or other remedy that the law requires us to give.

6. No-shows

If you do not arrive for a confirmed booking, the booking is forfeited. No refund or credit is given.

Your court is held for the whole of your booked time — we will not release it to anyone else. You are welcome to arrive late and use whatever remains of your session, but we cannot extend it to make up lost time.

7. Packages

We sell prepaid packages of sessions at a discounted price. Current packages and prices are shown on our website.

A package is a voucher for a fixed number of pre-identified services — one-hour court sessions and, where stated, one-hour coaching sessions. It is not a gift check, stored value, or a cash balance, and it has no cash value.

The following apply to all packages:

• One session credit covers one hour of court time. Credits do not cover racket rental, which is charged separately.
• A booking of several hours uses one credit per hour.
• Each package has a validity period. The period runs from the date you first use a credit, not the date you buy the package. The validity period of each package is shown before you pay.
• Sessions not used within the validity period lapse. They cannot be refunded, extended, exchanged for cash, or transferred to another person.
• Packages are not refundable once payment is confirmed, except where the law requires otherwise.
• Each included coaching credit covers one hour of coaching for up to two people. Additional people are charged at our standard coaching rate.
• You need an account to buy or use a package.
• Sections 5 and 6 apply to bookings made with credits. A credit used for a forfeited booking is not returned.

Please make sure you understand the validity period before buying. We ask you to acknowledge it separately at purchase.

8. Coaching

Coaching is subject to coach availability. A coach shown as available at the time you book may become unavailable if circumstances change. If that happens, we will contact you and offer an alternative coach or a different time. If neither reasonably suits you, we will refund the coaching portion of your booking.

Coaching is charged per person per hour at the rate displayed at booking.

9. Racket rental

Rackets are rented per racket, per hour, at the rate displayed at booking, and must be returned at the end of your session in the condition in which you received them, normal wear excepted.

You are responsible for rackets while they are in your possession. If a racket is lost, not returned, or damaged beyond normal wear, you agree to pay its repair or replacement cost.

10. Vouchers and discount codes

We sometimes issue voucher codes giving money off a booking. Where a code applies, these apply:

• A voucher has no cash value. It cannot be exchanged for cash, in whole or in part.
• Vouchers are not transferable.
• One voucher per booking. Codes cannot be combined.
• A voucher applies only to the parts of a booking it is issued for, and only to the amount still payable after any package credits. If nothing payable is covered by the code, the discount is nil.
• Where a voucher is worth more than the amount it applies to, the excess is not refunded, credited, or carried over to another booking.
• We may withdraw a voucher, or stop accepting a code, at any time.
• A voucher cannot be added to a booking after payment is confirmed, and cannot be changed on a confirmed booking.
• If a booking paid for with a voucher is cancelled by us, the voucher is returned to you.

11. Accounts

You do not need an account for a single booking. You do need one to buy or use a package.

You must be at least 18 years old to create an account. You are responsible for keeping your password secure and for all activity under your account. Tell us promptly if you believe your account has been accessed by someone else.

We may suspend or close an account that is used in breach of these terms.

12. Conduct and use of the facility

While at the facility, you must follow our house rules and the reasonable instructions of our staff and coaches. Please wear appropriate non-marking court shoes and sports attire.

Each player must sign our Waiver, Assumption of Risk, and Release before first play. We may refuse entry to anyone who has not signed it.

We may refuse entry, or ask you to leave without refund, if your behaviour is unsafe, abusive, or disruptive to others, or if you breach these terms or our house rules.

You are responsible for damage to our facility or equipment caused by you or by players under your booking, beyond normal wear.

13. Minors

Bookings and accounts must be made by a person who is at least 18 years old.

A person under 18 may play only if a parent or legal guardian:

• makes or authorises the booking;
• signs the Waiver, Assumption of Risk, and Release on the minor's behalf before first play; and
• consents to the processing of the minor's personal data as described in our Privacy Notice.

If you book for a minor, you confirm that you are the minor's parent or legal guardian, or that you are authorised by one. You are responsible for the minor's conduct and supervision at the facility, and for the minor's compliance with these terms.

You agree to answer for any loss, damage, or claim arising from the minor's breach of these terms or of our house rules.

We may ask for proof of age, and we may refuse play to a minor whose waiver has not been signed by a parent or legal guardian.

14. Assumption of risk and liability

Racket sports carry an inherent risk of injury, including sprains, fractures, falls, and collisions with other players or equipment. You take part voluntarily and at your own risk, and you confirm that you, and each player under your booking, are physically fit to play.

To the fullest extent permitted by law, Racket Yard, its proprietor, staff, and coaches are not liable for injury, loss, or damage arising from your booking or your use of the facility, including loss of or damage to personal belongings brought to the facility.

This exclusion does not apply to liability arising from our fraud, gross negligence, or wilful misconduct, or to any liability that cannot be excluded by law.

Where our liability cannot be excluded but may be limited, it is limited to the amount you paid for the booking or package concerned. In no case are we liable for indirect or consequential loss, including loss of income or loss of opportunity.

Nothing in these terms limits any right you have under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable law that cannot be waived.

15. Events beyond our control

We are not liable for any failure or delay in performing our obligations caused by an event beyond our reasonable control. These events include typhoons, floods, earthquakes, fire, power or water interruptions, internet or payment-system outages, epidemics, and government orders.

If such an event prevents us from providing your booked time, section 5 applies, and the substitute booking or refund described there is your sole remedy.

16. Changes to these terms

We may change these terms. The version that applies to your booking is the version you accepted when you made it. Updated terms are published here with a new date and version number.

17. Governing law and general terms

These terms are governed by the laws of the Republic of the Philippines. Any action arising from these terms shall be brought exclusively in the proper courts of Makati City, to the exclusion of all other venues.

If any provision of these terms is held invalid or unenforceable, the remaining provisions continue in full force.

Our failure or delay in enforcing a provision is not a waiver of it.

These terms, the Privacy Notice, the rates and package details displayed at booking, and the signed Waiver, Assumption of Risk, and Release together form the entire agreement between you and us.

18. Contact

Racket Yard Sports Center 3rd Floor, D' Arcade Food Park, 7433 Yakal, San Antonio, Makati City, 1203 Metro Manila Email: racketyardph@gmail.com · Phone: 0969 173 1198

When we change these, we publish a new version rather than editing this one. Your booking records the version you accepted, and that version continues to apply to it.